Terms and Conditions for Using Imenab Services and Products

Dear user, please carefully review the following to make optimal use of Imenab’s services and applications.

By accessing the Imenab website, using a personal profile, watching Imenab’s media videos, and using other services provided by Imenab, you acknowledge and accept the terms and conditions as well as the method of using Imenab’s services. Please note that placing an order at any time implies full acceptance of all terms and conditions of Imenab by the user. It should be noted that the listed terms and conditions replace all previous agreements.

General Rules

Please note that all principles and procedures of Imenab are in accordance with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law. Accordingly, the user is also obliged to comply with the related user laws. If any changes are made to the listed laws, procedures, and services of Imenab in the future, they will be published and updated on this page, and you agree that your continued use of the site signifies acceptance of any changes.

Definition of Customer or User

A customer or user is someone who registers an order or uses any of Imenab’s services using their user information registered in the signup form.

Electronic Communications

When you use Imenab’s services, register your order online, purchase, or email Imenab, these communications are conducted electronically, and if your request complies with all principles and procedures, you agree that Imenab will respond to your request electronically (via email, SMS, and other electronic services). Additionally, to inform members of events, services, special services, or promotions, Imenab may send emails or text messages to website members. If users do not wish to receive such emails and text messages, they can unsubscribe from the Imenab newsletter in their profile.

Privacy Policies

Imenab respects and protects the privacy of individuals who use the site’s services. Imenab is committed to defending your privacy to the best of its ability and, in this regard, will develop the necessary technology to make your use of the site as secure and safe as possible. In fact, by using the Imenab site, you demonstrate your consent to this policy. All content available through any of Imenab’s services, such as text, graphics, logos, button icons, images, video clips, downloadable and copyable items, data, and all content produced by Imenab are considered the property of Imenab, and the exclusive rights to use and publish all available and accessible content belong to Imenab. Any unauthorized use without written permission gives Imenab the right to take legal action. Furthermore, scripts and the names of services available through any services created by Imenab and registered trademarks are also exclusively owned by Imenab, and any use for commercial purposes is subject to legal action. Users are not allowed to exploit and use the list of products, technical specifications, prices, and any derivative use of the Imenab website or any services or content, download or copy information for commercial purposes, or use data mining, robots, or similar methods such as data collection and extraction tools. All these rights are explicitly reserved for Imenab. In case of using any of Imenab’s services, users are responsible for maintaining the confidentiality of their account and password and are fully responsible for all activities that occur under their account or password. The only official source approved by us for communication with you is this site’s official base, www.imenabco.com. We will not contact you by any method other than sending letters from the official and approved addresses on the site. The Imenab website does not have any internet sites other than www.imenabco.com and does not have any blogs or identities in internet chat programs such as Yahoo Messenger or MSN Messenger, etc., and never contacts you through these methods. Users can only contact us using the addresses mentioned in the Contact Us section.

Order Registration, Processing, and Delivery

A working day is defined as Saturday to Thursday of each week, excluding public holidays in Iran, and all orders registered during working days and the first day after holidays are processed. Imenab allows its customers to place orders 24/7. All orders registered on the Imenab site are placed in the processing queue by sending the order code via SMS and a proforma invoice via email. Imenab always makes every effort to send and deliver all registered orders with utmost care. However, if the stock of a product in Imenab runs out, even after the customer has placed an order, Imenab reserves the right to cancel the order or refund the order amount, or the customer can replace the out-of-stock item with another product. Imenab is authorized to stop accepting new orders and stop selling without prior notice, and all orders registered before stopping orders will be processed and shipped. Imenab reserves the right to discontinue sales of all or some products for any reason, such as stock depletion, without prior notice. Users must complete the order form with accurate and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order will not be traceable and deliverable. Customers can enter the name, address, and phone number of another person to receive the order, and if the order amount has been paid in advance, the recipient of the order must have an identification card when receiving the goods. Also, payment on delivery is not available for orders sent via freight or for orders over thirty million rials, and such orders must be settled via card-to-card payment or online payment before shipment.

Reviews, Comments, Communications, and Other Content

The Imenab site may contain links to other sites. These sites are not under Imenab’s control, and the Imenab site is not responsible for the contents of these sites, including (but not limited to) other links that may be on these sites. Imenab has provided these links for your convenience, and the presence of any of these links does not imply endorsement or any kind of connection with their operators. The sites linked in Imenab’s advertisements or pages are operated by people outside of Imenab, so Imenab cannot guarantee them. You agree that you will be responsible for any possible damage and harm caused by viruses or other harmful files that may result from receiving and using data and files belonging to sites linked on the Imenab site.

Users intending to submit comments on the site must consider the following rules:

It is obvious that if these rules are not followed in user comments, their comments will not be approved and will not be displayed on the site. However, Imenab is not responsible for the accuracy or inaccuracy of the comments published in this section. Displaying user comments on the site does not mean Imenab’s technical approval of the comment content. Therefore, we ask our valued users not to base their choices and decisions on comments.
User reviews must include the strengths and weaknesses of the product in practical use and personal experience.
There should be at least 800 desirable characters in user reviews. Items that do not count as desirable characters include: excessive use of spaces, stretching letters or words using the keyboard, repeated use of a letter or word, expressing the same idea with different wording. It should be noted that adhering to the standard number of desirable characters for appropriate review is necessary, so users who cannot reach 800 desirable characters should submit their text in the comments section; otherwise, the review with less than 800 desirable characters will not be approved in the user reviews section.
To submit a review, users should avoid exaggeration and magnification of the advantages or disadvantages of the product as much as possible; otherwise, the review will not be approved.
An appropriate review is one that does not only consider disadvantages or advantages but realistically examines both the advantages and disadvantages of each product together.
Considering the difference in the level of various products and the significant difference in their prices, it is necessary to review and evaluate each product based on its price, not absolutely.
Out of respect for visitors’ time and reviews, reviewers should remove unnecessary content from their reviews and include only essential and useful content as much as possible.
Due to the structure of the comments section, refrain from asking questions or requesting guidance in this section.
Only comments written in Persian will be displayed on the site, so refrain from writing in English or using English letters.
Users submitting comments are required to use respectful language and refrain from insulting other users. It is obvious that any insult to an individual or individuals will result in the comment not being approved.
The comments section of the site is different from forums; therefore, to maintain structure, discussions outside the scope of this section and those in the form of debates and conversations will not be approved.
All users have the right to publish their comments on the site, provided they comply with the rules. Therefore, even if you find a comment far from reality, biased, or incorrect, you should not address or criticize the commenter. Each user can only express their opinion and leave the judgment to the readers of the comments.
Refrain from exaggerating or magnifying the strengths or weaknesses of the product in your comments. Obviously, any exaggerated or unrealistic comment will not be approved as much as possible.
The “username” of the commenter must include the person’s first and last name in Persian; therefore, comments submitted with an unauthorized username, even if they do not violate other mentioned rules, will not be approved.
Considering the site’s responsibility regarding the links within it, users should not register links to other sites in their comments. Users should be careful to avoid linking (sending) users to other sites as much as possible.
Only comments related to the product in question will be approved, so refrain from discussing unrelated topics and unrelated to the product.
Users can express their criticism of any section of Imenab in the relevant section, so refrain from writing your criticism about the site in the comments section.
Users should not register issues they are unsure of or have doubts about in the comments section. Also, refrain from republishing rumors or unreliable information about the products.
Registering personal contact information, including phone numbers or email addresses, in the comments section is prohibited, so refrain from registering such contact information in your comments.
Users should register content that is useful for site visitors and refrain from expressing any personal, irrelevant, or unnecessary content in this section.
Users must submit their comments in written form rather than spoken and avoid shortening words or using colloquial language as much as possible when submitting comments. Using written language that can be displayed on the site is necessary for user comments to be approved.
Users should keep in mind that Imenab reserves the right to edit users’ comments; however, other edits made to comply with the mentioned rules require user permission before comment submission.

Content

Imenab makes every effort and precision in providing all its services. The Imenab website accepts no responsibility for the deletion of its site pages or dead links. The site’s services are offered as they are, and under no circumstances does the Imenab site take responsibility for delays or malfunctions of the site that may result from natural factors, human forces, internet issues, computer equipment failures, telecommunications, etc. © All contents of the Imenab site are copyrighted and belong to the Imenab site.

Pricing Policy

Imenab’s pricing policy is based on customer orientation principles and respect for consumer rights. With the utmost respect for users and considering the wide range of product baskets, Imenab cannot definitively announce the final price and availability of goods before ordering. In very rare cases and in case of market fluctuations or pricing errors, if an order is not deliverable, Imenab is obliged to inform the ordering individual of this issue as soon as possible and cancel the order. It should be noted that if an item experiences a price reduction after order registration, the order will be updated, and the new price will be applied. All product prices include value-added tax, and the customer does not pay any additional amount for VAT, and packaging, shipping, and insurance costs may be calculated separately depending on the order conditions, which are informed in the shopping cart form.

Force Majeure

All listed terms and conditions are enforceable under normal circumstances, and Imenab is not responsible for any force majeure events.

Imenab is committed to respecting users’ privacy; please report any violations through the mentioned communication channels.